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Privacy Policy

Last Updated: January 1, 2025

1. Introduction

NTX Limo LLC ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet dispatch platform ("Platform", "Service"). By using the Platform, you consent to the data practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, password, and profile information
  • Booking Information: Pickup and dropoff locations, dates, times, special requests, and ride preferences
  • Payment Information: Credit card numbers, billing addresses, and payment history (processed through secure third-party payment processors)
  • Contact Information: Emergency contacts and communication preferences
  • Identification: Driver's license information (for driver accounts) and verification documents

2.2 Location Data

We collect precise location data when you use the Platform, including:

  • Real-time location data during active rides
  • Pickup and dropoff addresses
  • Location history and frequently visited places
  • Device location information (GPS coordinates, IP address location)

2.3 Usage Data

We automatically collect information about how you use the Platform, including:

  • Device information (device type, operating system, unique device identifiers)
  • Log data (IP address, browser type, access times, pages viewed)
  • Usage patterns and preferences
  • Search queries and booking history
  • App crashes and performance data

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with the Platform. Cookies are small data files stored on your device that help us improve your experience, analyze usage patterns, and provide personalized content.

Types of cookies we use:

  • Essential Cookies: Required for the Platform to function properly
  • Analytics Cookies: Help us understand how users interact with the Platform
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of the Platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve the Platform and transportation services
  • Booking Management: To process bookings, match users with drivers, and facilitate rides
  • Communication: To send booking confirmations, updates, notifications, and customer support messages
  • Payment Processing: To process payments, manage billing, and prevent fraud
  • Safety and Security: To verify identities, prevent fraud, ensure platform safety, and comply with legal obligations
  • Analytics and Improvement: To analyze usage patterns, improve services, and develop new features
  • Personalization: To personalize your experience and provide relevant content and recommendations
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: To send promotional communications (with your consent) and conduct marketing research

4. How We Share Your Information

We may share your information with the following parties:

4.1 Drivers and Service Providers

We share necessary information with drivers to facilitate transportation services, including:

  • Name and contact information for pickup coordination
  • Pickup and dropoff locations
  • Ride details and special requests
  • Real-time location data during active rides

4.2 Business Partners and Vendors

We may share information with trusted third-party service providers who assist us in operating the Platform, including:

  • Payment processors for transaction processing
  • Cloud hosting providers for data storage
  • Analytics providers for usage analysis
  • Customer support platforms
  • Marketing and advertising partners

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to:

  • Comply with legal obligations
  • Respond to subpoenas, court orders, or legal processes
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

Data Breach Disclaimer: NTX Limo LLC shall not be liable for any damages, losses, or harm resulting from unauthorized access to, disclosure of, or loss of your information, including but not limited to identity theft, financial losses, or other consequences arising from data breaches or security incidents.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access and receive a copy of your personal information that we hold. You may request your data in a portable format.

6.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal and operational requirements. We may retain certain information as required by law or for legitimate business purposes.

6.4 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us. You may also opt out of certain tracking technologies through your device or browser settings.

6.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected, used, and shared
  • The right to delete personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

6.6 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to access, rectify, or erase your personal data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time
  • The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information:

  • To comply with legal obligations
  • To resolve disputes and enforce agreements
  • For legitimate business purposes
  • As required by applicable laws and regulations

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Platform.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Platform, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

NTX Limo LLC
Email: privacy@ntxlimo.com
Address: Dallas-Fort Worth, Texas

For privacy-related requests, please include "Privacy Request" in the subject line and provide sufficient information to verify your identity and process your request.